Privacy Policy

Last Updated: December 17, 2024

1. Introduction

Cambie ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.

This Privacy Policy applies to residents of all 50 United States, the District of Columbia, and all 13 provinces and territories of Canada. We comply with applicable privacy laws including, but not limited to:

  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Colorado Privacy Act (CPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Utah Consumer Privacy Act (UCPA)
  • Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
  • Quebec's Law 25 (Act Respecting the Protection of Personal Information in the Private Sector)
  • Personal Information Protection Act (PIPA) - Alberta and British Columbia

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Fill out our inquiry forms (name, email, phone number, company information)
  • Subscribe to our newsletter or marketing communications
  • Request information about our services
  • Communicate with us via email, phone, or other channels
  • Schedule appointments or consultations

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device information (browser type, operating system, device type)
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or source
  • Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, marketing partners, social media platforms, and publicly available sources.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and respond to your inquiries and requests
  • Send you marketing communications (with your consent where required)
  • Personalize your experience on our website
  • Analyze website usage and improve our offerings
  • Protect against fraud, abuse, and unauthorized access
  • Comply with legal obligations
  • Enforce our terms and conditions

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (hosting, analytics, email delivery, payment processing)
  • Business Partners: Companies we partner with to offer services or promotions
  • Legal Requirements: When required by law, subpoena, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission

We do not sell your personal information. For California residents, we confirm that we have not sold personal information in the preceding 12 months.

5. Your Privacy Rights

5.1 Rights for All Users

Regardless of your location, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Opt-out of marketing communications
  • Request deletion of your personal information (subject to exceptions)

5.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have additional rights including:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of sale or sharing of personal information
  • Right to non-discrimination for exercising privacy rights
  • Right to correct inaccurate personal information
  • Right to limit use and disclosure of sensitive personal information

5.3 Rights for Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have rights including:

  • Right to access, correct, and delete personal data
  • Right to data portability
  • Right to opt-out of targeted advertising
  • Right to opt-out of sale of personal data
  • Right to opt-out of profiling for decisions with legal effects

5.4 Rights for Canadian Residents

Under PIPEDA and applicable provincial laws, you have the right to:

  • Access your personal information held by us
  • Challenge the accuracy and completeness of your information
  • Withdraw consent for the collection, use, or disclosure of your information
  • File a complaint with the Privacy Commissioner of Canada or applicable provincial commissioner

5.5 Rights for Quebec Residents

Under Quebec's Law 25, you have additional rights including:

  • Right to data portability in a structured, commonly used format
  • Right to be informed of automated decision-making
  • Right to have your information de-indexed from search engines
  • Right to be informed before personal information is transferred outside Quebec

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When personal information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve our services and user experience
  • Deliver relevant advertising (where applicable)

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our website.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place.

For Canadian residents, we will notify you if your personal information may be processed outside of Canada and ensure adequate protection is in place.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us at:

Cambie

Email: hello@cambie.ai

We will respond to your request within the timeframes required by applicable law (typically 30-45 days).

13. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals websites that you do not want to have your online activity tracked. Our website currently does not respond to "Do Not Track" signals, as there is no common industry standard for this feature.